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He takes a deeper look at what’s holding you back
and the natural variations in letterpress printing
stitch bound
Filled with carefully selected colour pairings and visual inspiration
typography decisions
Bad Services Drinkware He takes a deeper lookBad Services explores one of the biggest challenges facing organisations today: why services that begin with the best intentions so often become frustrating, inefficient and disconnected from the people they are meant to serve. Building on the ideas introduced in Good Services, author Lou Downe examines the organisational behaviours, structures and assumptions that prevent services from improving over time. Rather than focusing solely on design
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